| Browsers |  | Q.
Which browser program should I use?
A. We recommend Microsoft Internet
Explorer (versions 4.0 and later) or Netscape Navigator (versions 3.0 and later).
You can view the site with any browser that supports tables.
Back to the Top
| White Pages | | Q.
How can I add my listing to the White Pages?
A. Just go to our Update
Your Listing page to add your name, phone number, and e-mail address to our
directory. To protect your privacy and ensure the entered information is valid,
InfoSpace will send an e-Mail message to the address you enter. Once InfoSpace
receives a reply from you verifying your submission, your listing will be added
to the White Pages and/or e-Mail search. Q.
How do I update or delete my listing?
A. It's easy. Just search the White
Pages or e-Mail
search directory to find your listing. Once you have located it, simply click
the "update" or "remove" link to the right of your name. To verify your request,
InfoSpace will send an e-Mail message to the address you provide. Once you confirm
the request, your listing will be updated or deleted. Q.
How long will it take for additions, changes, and deletions to take effect?
A.
In most cases, changes take effect within 24 hours of receipt of your verification
message. We update our database between 1 a.m. and 4 a.m.
U.S. Pacific time. Q.
What is the source of the data for the White Pages and e-Mail directories?
A.
Data for the White Pages comes from multiple sources, including Acxiom (U.S. and Canada), 192.com (U.K.), and Kapitol (other European countries). These data providers
get their information from phone books and other public records. Data in our e-Mail
directory comes from various Internet service providers and from user submissions.
Q. How often is the
White Pages data updated?
A. InfoSpace receives updates to its U.S. residential
data (excluding any additions or changes by users) about four times a year from
Acxiom. Because Acxiom's listings come from regional phone books, and because
new editions appear at different times of the year around the country, data may
be more recent for some regions than others. Q.
I have an unlisted telephone number. Why does my information show up in the White
Pages?
A. This can be easily resolved. It's possible that your local telephone
company has made an error and listed your number. Another possibility is that
your number was listed in the past and remains in the database. If you wish to
remove your listing, please search
for it in our White Pages and click the "remove" link that appears
next to your name. Q.
Why can't find people who I know have had the same telephone number for a year
or more?
A. This generally means one of three things: the person has an
unlisted telephone number, the person has specifically requested that the number
be removed from our directory, or our data provider for that country has not yet
added the number to its database. Q.
Why can't I find the e-Mail addresses I'm looking for?
A. There is no central
registry of Internet e-Mail addresses. We obtain our list of e-Mail addresses
from many different sources, and, although our database is extensive, it is not
all-encompassing. Many people prefer to not have their e-Mail address listed,
and some Internet service providers do not make the e-Mail addresses of their
subscribers available. Q.
When I register for the Net Phones directory, when will my listing show up?
A.
When you register with InfoSpace and enter information in all the required fields,
your listing will show up immediately in the Net Phones area and within 10 days
in the e-Mail directory. You will also receive a password that will allow you
to update your Net Phones listing.
Back to the Top
| Yellow Pages | | Q.
How do I add or update my business listing?
A. We receive business data
from several sources. Although we are unable to make additions or changes to the
data (except for paid advertisers), you can contact the appropriate data provider
to add or update your business listing. In most cases, these listings are free.
If you would like to purchase a preferred listing, please click here. Your
new or updated listing will appear on our site when we receive the next edition
of the database from the provider. Q.
How often is this data updated?
A. Information for our U.S. and Canadian
business data is updated on a quarterly basis.
Q. What can I do if I
am having trouble getting a detailed profile about a company that I found in a
Yellow Pages search?
A. The detailed profiles are provided by infoUSA.
Please contact them at 1-800-321-0869 or by e-Mail at internet@infousa.com to get more
information about the detailed profiles. Q.
Is there a way to search for the e-Mail address of a company that I find using
the Yellow Pages? What about a specific e-Mail address within a company?
A.
Upon receiving the results of a search for any given company, you may see an e-Mail
address listed along with the postal address. Each company decides on this entry.
We have no listings for individual e-Mail addresses within a company. Contact
the company directly to locate an internal e-Mail address.
Q. Do you
have a directory of businesses with an online presence?
A. Yes, the Infospace
Companies Online directory
lists thousands of companies worldwide that have an Internet presence.
Q.
How do I add, update, or delete my listing in Companies Online?
A. You
may add a business or personal website to the Companies Online directory by visiting
our submission page. It
will take approximately 30 days for us to verify the submission and add your site
to our directory. At this time, to make any changes to your website listing, you
must submit a new listing and delete the old one. The option to delete the old
listing will be available to you when you find your website listing.
Back to the Top
| Classifieds | | Q.
Who provides the data for the classifieds?
A. The classifieds data comes
from many different sources. Please e-Mail info@infospace.com for details.
Q.
Can I add my own listing to the classifieds?
A. At this time we do not
have a way to update listings. Please contact the company that provides the classifieds
you are interested in for more information. Q.
I found someone that I want to contact in the Personals section, but I can't get
a message through to their e-Mail address.
A. Since we have several agencies
that supply personals for us, you will need to refer to the individual agency
for more information about alternate contact methods. The agencies are American Singles, One & Only, and Match.com. Q.
How can I submit a Personals ad?
A. All of the personals that are available
on our site are actually maintained by our partners American Singles, One & Only, and Match.com.
Back to the Top
| Maps
and Directions | | Q.
Who provides the maps and directions?
A. Maps and directions are provided
by MapQuest.com, and we are
unable to make changes. Please contact MapQuest.com directly to resolve data change
requests. Click here for terms and conditions.
Q.
Why do the door-to-door directions results say my address cannot be found?
A.
The address syntax may not be recognized by the system. Try writing "Street" instead
of "St." For the U.S. Postal Service's list of standard postal terms and abbreviations,
click here.
Back to the Top
| Cookies | | Q.
What do I do if I am having trouble with my user cookies?
A. If you are
having trouble with wrong cookie information showing up, please visit our cookie cleaner
page to resolve these issues.
Q. What does the word "cookie" mean in
Internet terminology?
A. A cookie is a small file that stores information
about your personal preferences, either on your computer (client-side cookie)
or on the website you're visiting (server-side cookie).
Q. Does InfoSpace
use server-side cookies or client-side cookies?
A. Actually, we use both.
We store non-personal information in a client-side cookie and personal information
in a server-side cookie.
Q. Why does InfoSpace use server-side cookies
to store personal information?
A. 1) To provide you with personalized content
2)
To protect your confidential information
3) To provide
the best possible service to you Please
see our Privacy Policy for more information
about the importance we place on your privacy.
Back to the Top
| Miscellaneous | | Q.
How can I advertise on Click411?
A. For advertising information, please
visit our Advertise with Click411
Page.
Q. How can I advertise on the InfoSpace network?
A. For
advertising information, please visit our Advertise
with InfoSpace Page.Q. Can I buy the data in the InfoSpace directories?
A.
No. None of our directories are for sale. They are free to all users.
Q.
Are reverse lookup searches available in the InfoSpace directories?
A.
Yes, reverse lookups are available on phone numbers (U.S. and Canada), residential
addresses (U.S. and Canada), area codes (U.S.,
Canada, Caribbean), and e-Mail addresses
(worldwide).
Back to the Top
| Disclaimer Links | |
|
